Shipping refers to the Postage & Handling of your purchase/s.
We use Australia Post Express for fast, efficient delivery. Each parcel has a unique tracking number and we deliver to both PO Boxes and residential addresses in Australia. How you receive your parcel depends on your individual post service and the type of address. From time of dispatch from Lannah Dunn, allow 1-3 working days for Australian metropolitan areas and 2-5 working days for Australian regional areas with possible pandemic and Natural Disaster caused delays.
Once your order has been confirmed, your delivery details cannot be changed.
Any delivery date or time specified by us is an estimate only and Lannah Dunn will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
Our customer service team will contact you once your order is ready for despatch.
For purchases required by a specific date, special makes, rings requiring resize and the unlikely occurrence of items that may be temporarily unavailable, please refer to the details in the Stock Availability section and contact the store prior to placing your order.
All goods shipped are insured against loss and damage whilst they are in transit. Once you are advised by e-mail that your order has been shipped, we guarantee delivery of all items except in cases where the address supplied is incorrect, illegible, incomplete or if the recipient is away or has moved, in which case you will be liable for payment of the purchase price and shipping of the order irrespective of whether the order arrives on time or not at all.
Lannah Dunn is unable to provide an estimated delivery time and date but our team do everything in their power to carefully package and despatch your purchase before lodging times, generally at beginning of the week.
Please ensure you are available to accept delivery at the prescribed address on the estimated date of arrival. Once Australia Post deems your parcel ‘delivered’, delivery of the order has taken place within the terms of the agreement between you and Lannah Dunn. Lannah Dunn will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
The cost for Express Post shipping & handling is usually from $15. There is a temporary free shipping offer online. This offer extends to the Express method but the above terms and conditions apply. Shipping is not refundable nor transferable.