We will send you an e-mail confirming your order within 24 hours of placement of the order.
The timeframe until its dispatch will depend upon:
- your order payment clearing; and
- the nature of your order.
- Payment Clearing:
- Credit cards: All credit card transactions must be approved before shipment (i.e. your credit card issuing bank approving your purchase). Normally this takes 24hours.
All payment methods including Afterpay (up to $2000) is available online.
Lannah Dunn reserves the right to refuse to accept any orders that it considers suspicious. For some orders more information may be requested as proof of identity. At Lannah Dunn's discretion, a copy or scan of the buyer's payment method and matching driver's licence will be requested for verification. This will only be required if expressly requested by Lannah Dunn Fine Jewellery. Such a request will ordinarily be communicated by e-mail and/ or by phone.
- The nature of your order:
- If your order is approved and we have your product in stock / in your size, we will dispatch the product to you by the next business day (see Stock Availability). For the delivery options and time frames please see our Shipping options section.
- If we do not have your product in stock / in your size we will manufacture it for you and e-mail you to let you know the estimated time of completion.
Specific arrival requests
If you would like your product by a specific date please include that date in the 'comments' section of the order form. (eg. wedding date or birthday date). If you require your order by a specific date we suggest you place your order as early as possible to ensure that you allow for any manufacture time that may be needed. Furthermore, you may contact us prior to your purchase for an estimated time frame.
If you order a ring with sizing options, please specify the finger size by clicking on the ring size drop down list on the product page before clicking 'add to cart' to checkout. To see information about how to choose your finger size, please see the ring sizing information.
We will contact you when we dispatch your order with the courier tracking number.
GIFT VOUCHERS AVAILABLE IN STORE
Gift Vouchers for purchase at Lannah Dunn Fine Jewellery:
1. Minimum value of $500
2. Can only be redeemed by the person whose name is specified and in one single transaction.
2. May only be redeemed on full priced, in-stock items, by the Expiry Date (within 6 months of the date of gift card purchase).
3. Is not redeemable for cash.
VALID AT STORE OF PURCHASE ONLY - 6 MONTHS EXPIRY
See store for full Terms & Conditions