Change of Mind Policy

Online Purchases (lannahdunn.com)

Purchases made through lannahdunn.com are governed by a separate change of mind policy to those made in-store.

The online store is provided as a convenient platform to browse and purchase Lannah Dunn jewellery. As items cannot be physically inspected prior to purchase, the online store offers a more flexible exchange policy than that available for in-store purchases.

Clients are encouraged to make their selections carefully. Should you require assistance prior to purchase, the Lannah Dunn team is pleased to provide personalised advice and guidance.

7-Day Conditional Exchange

For peace of mind, purchases made through lannahdunn.com are eligible for a 7-day conditional exchange, calculated from the date of purchase (or the date of dispatch where applicable).

To request an exchange, clients must contact contact@lannahdunn.com to obtain a return authorisation number and return instructions.

Returned items must:

• Be requested within the 7-day exchange period

• Be returned in original packaging

• Be in as-sold, unworn condition

• Include all accompanying documentation

Return shipping costs are the responsibility of the customer.

Once the returned item has been received and approved, a replacement selection must be finalised within 7 days. Replacement items are dispatched via Australia Post Express Post, with a $35 reduced shipping and handling fee applicable.

Items Ineligible for Exchange

Certain items are not eligible for exchange, including:

• Engraved or personalised jewellery

• Made-to-order pieces

• Rings with continuous patterns that cannot be resized

• Final Sale and Discounted items purchased through the Outlet section

Credit notes are not available.

Clients are encouraged to contact Lannah Dunn prior to purchase should they have any questions regarding sizing, suitability or design details.

Change of Mind Policy – In-Store Purchases

For purchases made in-store at Lannah Dunn Toowoomba City or Lannah Dunn Brisbane City, a conditional exchange for gifts only is offered within 7 days of purchase.

Items must be:

• Returned to the original store of purchase

• In original packaging

• In as-sold, unworn condition

• Accompanied by the original purchase receipt