Change of Mind Policy

Change of Mind Policy for online purchase/s:

lannahdunn.com is a separate entity from in store.  Purchases online offer a much more flexible returns' process, as items cannot be 'sighted' at time of purchase. The lannahdunn.com change of mind policy differs from the change of mind policy for purchases made in-store.

The web-store is offered as a platform to browse and click to purchase for your ultimate convenience.  Please make your selection with care - we do offer exceptional, personalised service should you have any pre-purchase questions.  

For peace of mind, lannahdunn.com does offer you a 7-Day, conditional exchange from date of purchase (or date of despatch if not equal).  Returns' requests must be made by contacting us at contact@lannahdunn.com for an authorisation number and instructions for return.  Returns' cost is at customer's expense and the replacement selection must be made within 7 days.  Reduced-cost shipping and handling of just $15 is applicable to replacement selection, and sent using Australia Express Post.